Tips: Negotiating with the landlord

Make sure you’re aware of the law as it relates to your issue, and what is a reasonable ask. You may wish to get advice from your local Tenants Advice and Advocacy Service. Check out relevant factsheets:

• How do I challenge a rent increase? See our Rent Increase Negotiation Kit
• I’m falling behind on my rent, what should I do? See our Overdue rent factsheet
• I want to get a pet, how do I apply for permission? See our Pets factsheet
• Can I get a rent reduction for loss of amenities? See our Repairs and Maintenance factsheet
• How do I break my fixed-term lease early? See our How do I end my tenancy? factsheet 
• I have a Tribunal hearing coming up, what should I do in a conciliation? See our NCAT factsheet

There are risks in any negotiation. Reaching an agreement with the landlord could prevent a lengthy Tribunal process and help you maintain your tenancy. However, it is possible that you will not be able to reach an agreement, and have to either engage in litigation, move on from the property or that your landlord could retaliate in some way. 

Are there other people you can team up with to boost your bargaining power? For example, if you are a homeowner in a residential land lease community, consider joining forces with other homeowners in the community before starting negotiations with the site operator. If you live in an apartment block owned by one landlord, find out if the other renters in the building are also facing rent increases. 

Start negotiations as soon as you can so that you have time to arrange a Plan B if needed. For example, you might start negotiating a rent increase as early as you can after getting the rent increase notice, to allow time to make other plans if you can’t reach an agreement.

Will you be negotiating with the landlord directly or the real estate agent? The agent is the landlord’s representative – they are not a neutral party. While the agent has a responsibility to seek direction from the landlord, this does not always happen. If you can contact the landlord directly, they may be more open to your proposal, although this may come at a cost to your relationship with the agent. 

Before starting negotiations, prepare yourself for the possibility that the other side may be rude, or talk down to you, or say things that are incorrect. Decide ahead of time that you will stay calm and focussed on the outcome you want.

Try visiting the real estate office or making an appointment to speak with the landlord in person. If this isn’t possible, call and speak to them first. Remember to follow up any conversations with an email confirming what was said and what you agreed to.

Remind the other person that you know they are a person too – thank them for what they have done well over the course of your tenancy. People want to feel appreciated and they are more likely to want to return the favour and treat you as a person as well. 

Make sure you let the landlord know all of the benefits they will gain by having you (or keeping you) as a tenant. Do you always pay the rent on time? Keep the property clean? Mention it. 

Landlords and agents usually want to maintain a tenancy (to avoid costs of finding new tenants), have rent paid on time, and ensure the property is looked after well. Tailor your language and your position to them. For the most part, people will make decisions based on their own interests, so explain why what you want is also in their interests. Find reasons for them to say yes to you.

One way to negotiate is to discuss the most important aspects of the problem and ask them for a solution. Whatever they come up with they almost certainly will agree to. This allows them to feel like it was their own idea.

Negotiations involve compromise. For example, the landlord might be willing to meet you half-way in a rent increase to keep you as a tenant. Usually two parties begin negotiations at different starting points and reach an agreement some place in the middle. For this reason, you might decide to start negotiations offering less or making  a larger request, to allow some room to find a compromise. Decide ahead of time what you can agree to so you also know when to walk away.

Make sure your agreement is clear and specific. For example, instead of agreeing that repairs will be made, state which repairs will be made and by what date.

Keep all your documents and written records somewhere where you can find them later. If you have a verbal conversation with a landlord or a real estate agent, follow up the conversation with an email confirming what was said. In a negotiation, it is doubly important to have a written record of what the new agreement is. 

If you reach a roadblock in negotiations or if you just want some advice about what the next steps might be, contact your local Tenants Advice and Advocacy Service for free tenancy advice. 

These resources may also be helpful:

•  Factsheet: NSW Civil and Administrative Tribunal
• Podcast: Negotiation for renters
• New Renters Kit
• Rent Increase Negotiation Kit