Skip to main content

➤ Flood or storm damage? See our disaster damage factsheet or call our special hotline on 1800 566 101

Tenancy info
Key topics
Starting a tenancy

Rent

Bond

Repairs, maintenance

Utilities, energy, water

Privacy and access
Eviction

You want to leave

Security and safety

Domestic violence

Discrimination

The Tribunal (NCAT)
Share houses

Boarders and lodgers

Aboriginal renters

Social housing

Strata

Land lease communities
MORE
Rent Increase Negotiation Kit

Rent Tracker Postcode Tool

Pets

Podcasts

All factsheets and resources

Not in NSW?
Get advice
GET ADVICE FROM YOUR LOCAL SERVICE:
SYDNEY SERVICES

Eastern Area

Inner Sydney

Inner West

Northern Sydney

Southern Sydney

South West Syd

Western Sydney
REGIONAL SERVICES

Blue Mountains

Central Coast

Hunter

Illawarra & South Coast

Mid Coast

Northern Rivers

Northwest NSW

Southwest NSW
ABORIGINAL SERVICES

Greater Sydney

Northern NSW

Southern NSW

Western NSW
MORE
Do you have a hearing in the Tribunal (NCAT)?

All factsheets and resources

Not in NSW?
News and policy
News

Electricity is a hot topic but little has changed for residents in land lease communities

Margaret Reckless faces further challenges

Research: Northern Rivers floods expose flaws in NSW housing system

Tenants' Union Annual Report 2021-22

Homes for people: Housing solutions for everyone

Survey on Domestic Violence and Renting

More news

Blog

The insecurity and uncertainty of renting: 'A constant exercise in weighing up options.'

Who is using the Tribunal and why?

Examining claims about the social objectives of estate renewal

Citizens' Assemblies and renting policy: an avenue for fair rental reform?

Supporting vulnerable tenants during a crisis

Landlords hiking rents: what can we do?

More blog posts
MORE
Papers, submissions, research

Rent Tracker Research Project

Tenant News newsletter

Podcasts

Housing News Digest

Land Lease Community news
About us
Tenants' Union of New South Wales
Who we are

Acknowledgement of Country

Reconciliation Action

Our organisation

What we do

Annual Reports

Board and Staff

History

Contacts
Our analysis

Blog – This Renting Life

Papers, submissions, research, and reports

Policy priorities

News

Tenant News email
Get involved

Volunteers and members

Campaigns

Share your story
SUPPORT THE TENANTS' UNION

Make a donation

Follow us – we're awesome!
- Twitter
- Facebook
- Youtube
- Instagram
- LinkedIn
- E-news

Tenancy info
Key topics
Starting a tenancy

Rent

Bond

Repairs, maintenance

Utilities, energy, water

Privacy and access
Eviction

You want to leave

Security and safety

Domestic violence

Discrimination

The Tribunal (NCAT)
Share houses

Boarders and lodgers

Aboriginal renters

Social housing

Strata

Land lease communities
MORE
Get advice
GET ADVICE FROM YOUR LOCAL SERVICE:
SYDNEY SERVICES
Eastern Area

Inner Sydney

Inner West

Northern Sydney

Southern Sydney

South West Syd

Western Sydney
REGIONAL SERVICES
Blue Mountains

Central Coast

Hunter

Illawarra & South Coast

Mid Coast

Northern Rivers

Northwest NSW

Southwest NSW
ABORIGINAL SERVICES
Greater Sydney

Northern NSW

Southern NSW

Western NSW
MORE
News and policy
News

Electricity is a hot topic but little has changed for residents in land lease communities

Margaret Reckless faces further challenges

Research: Northern Rivers floods expose flaws in NSW housing system

Tenants' Union Annual Report 2021-22

Homes for people: Housing solutions for everyone

Survey on Domestic Violence and Renting

More news

Blog

The insecurity and uncertainty of renting: 'A constant exercise in weighing up options.'

Who is using the Tribunal and why?

Examining claims about the social objectives of estate renewal

Citizens' Assemblies and renting policy: an avenue for fair rental reform?

Supporting vulnerable tenants during a crisis

Landlords hiking rents: what can we do?

More blog posts
MORE
About us
Tenants' Union of New South Wales
Who we are
Acknowledgement of Country

Reconciliation Action

Our organisation

What we do

Annual Reports

Board and Staff

History

Contacts
Our analysis
Blog – This Renting Life

Papers, submissions, research, and reports

Policy priorities

News

Tenant News email
Get involved
Volunteers and members

Campaigns

Share your story
SUPPORT THE TENANTS' UNION

Make a donation

Follow us – we're awesome!
- Twitter
- Facebook
- Youtube
- Instagram
- LinkedIn
- E-news

Menu

Key Topics

Utilities – electricity, water, gas

Factsheets

Expand to show more Hide

6: Repairs and maintenance
7: Locks and security
11: NSW Civil & Administrative Tribunal
20: Smoke alarms
23: Utilities

Sample Letters

Expand to show more Hide

2: Repairs before tenancy
7: Bond dispute
23: Repairs
24: Urgent repairs
28: Unpaid water charges
29: Unpaid council rates
30: Invalid water usage charge - meter
31: Invalid electricity bill
32: Invalid water usage – efficiency
50: Repayment Plan Agreement

Other resources and links

Expand to show more Hide

COVID-19 guide for renters
Financial assistance for renters
Podcasts
Request advice before a Tribunal hearing
Tips: Negotiating with the landlord

RELATED NEWS

21/11/2022
Tenants' Union Annual Report 2021-22
The 2021-2022 financial year began with Sydney under a strict four-month lockdown and finished with severe weather, flooding, and a deepening housing crisis. Through these challenging times, the Tenants' Union has maintained our resilience and deep commitment to supporting NSW renters. Whether it's through online resources, advocacy or supporting the advice provided by the network of Tenants Advice and Advocacy Services, the Tenants' Union works with and for renters, for housing justice. While the actions and impact of the Tenants’ Union this year are too many to mention, the Annual Report covers the big highlights...
Read more ➤
01/08/2022
Embedded networks leaving renters disadvantaged
If you have never lived in an embedded network then many of you might be asking what this is and what does it have to do with renters? It's no surprise to the Tenants Union of NSW that a lot of people do not know about embedded networks. Often renters don't find out they are living in a home that is part of an embedded network until they move in. In this blog, Eloise runs through some of the key concerns and problems encountered by renters who receive their electricity through an embedded network.
Read more ➤
25/07/2022
Pod off the press – Renting Bytes
The Tenants’ Union plunged into the world of podcasting roughly 12 months ago. Alongside co-producers Legal Aid NSW we planned and launched 'Renting Matters', a podcast series aimed for community workers. 'Renting Matters' quickly became one of the most popular podcasts produced by Legal Aid. Now, as we wind up that series and publish our brand-new in-house podcast for renters, 'Renting Bytes', we take a moment to reflect on podcasting.
Read more ➤
30/06/2022
Everyone deserves a healthy home: Climate disruption and rental homes in NSW
Climate change is not new. Scientists have been monitoring the effects of increased carbon in our atmosphere, and the reduction of greenhouse gases has been a well publicised global issue since at least the 1997 Kyoto Protocol. We are now living through climate disruption. Not every day will be hotter or every year a drought. But it will impact on our lives. And the houses we reside in are a major factor in ensuring a healthy and comfortable life. In this blog, Rita Wilkinson, looks at the challenges renters race in this context to stay comfortable and healthy in their homes.
Read more ➤

GET ADVICE FROM YOUR LOCAL SERVICE:

Aboriginal Tenant Services

Donate now

Twitter
Facebook
Instagram
E-news

TENANTS ADVICE AND ADVOCACY SERVICES NSW

Sydney

Mega footer TAAS Sydney

Eastern Area
Inner Sydney
Inner West
Northern Sydney
Southern Sydney
South West Syd
Western Sydney

Regional

Mega Footer TAAS Regional

Blue Mountains
Central Coast
Hunter
Illawarra & South Coast
Mid Coast
Northern Rivers
Northwest NSW
Southwest NSW

Aboriginal

Mega Footer TAAS Aboriginal

Greater Sydney
Northern NSW
Southern NSW
Western NSW

TENANTS' UNION OF NSW

Mega Footer Tenants Union Links

Acknowledgement of Country
Reconciliation Action
Our organisation
What we do
Tenants' Union Blog
Papers & submissions
Tenant News magazine
Campaigns
Volunteers & members
Annual Reports
Board & staff
Contacts

Community Languages

Mega Footer Community Languages

新南威尔士州租户的权利
新南威爾士州租戶的權利
حقوق المستأجرين
مستاجران دارای حق و حقوق هستند
Inquilinos tienen derechos
세입자 권리
Luật thuê nhà
สิทธิต่างๆของผู้เช่าบ้าน
州賃借人の権利の手引き
Assyrian
Kurdish Kurmanji

COMMUNITY LANGUAGES

Mega Footer Community Languages

新南威尔士州租户的权利
新南威爾士州租戶的權利
حقوق المستأجرين
مستاجران دارای حق و حقوق هستند
Inquilinos tienen derechos
세입자 권리
Luật thuê nhà
สิทธิต่างๆของผู้เช่าบ้าน
州賃借人の権利の手引き
Assyrian
Kurdish Kurmanji

Donate now

Twitter
Facebook
Instagram
E-news

This website is published by the Tenants' Union of NSW and Tenants Advice & Advocacy Services NSW ©2022.

TAAP Portal
About us
Privacy and Legals
Leave website feedback