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    News

    Through a Renter's Lens: "We make our own homes"
    Incoming Minns’ government needs to implement promised reforms to our renting system urgently
    Through a Renter's Lens – photo competition
    NSW to ban ‘no grounds’ evictions for renters during periodic tenancies
    Renter's privacy and data
    Improving renting laws for people experiencing domestic violence
    More news

    Blog

    Privacy, data and discrimination in renting
    A huge win for NSW renters
    NSW Election Announcement Tracker
    The 2023 NSW election could be a renters' election #RentersElection2023
    Pitter patter towards pet-friendly homes
    Banning rent bidding: what do the new protections do?
    More blog posts

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  • Tenancy info

    Key topics

    • Starting a tenancy
    • Rent
    • Bond
    • Repairs, maintenance
    • Utilities, energy, water
    • Privacy and access
    • Eviction
    • You want to leave
    • Security and safety
    • Domestic violence
    • Discrimination
    • The Tribunal (NCAT)
    • Share houses
    • Boarders and lodgers
    • Aboriginal renters
    • Social housing
    • Strata
    • Land lease communities

    MORE

    • Rent Increase Negotiation Kit
    • Rent Tracker Postcode Tool
    • Pets
    • Podcasts
    • All factsheets and resources
    • Not in NSW?
  • Get advice

    GET ADVICE FROM YOUR LOCAL SERVICE:

    SYDNEY SERVICES

    • Eastern Area
    • Inner Sydney
    • Inner West
    • Northern Sydney
    • Southern Sydney
    • South West Syd
    • Western Sydney

    REGIONAL SERVICES

    • Blue Mountains
    • Central Coast
    • Hunter
    • Illawarra & South Coast
    • Mid Coast
    • Northern Rivers
    • Northwest NSW
    • Southwest NSW

    ABORIGINAL SERVICES

    • Greater Sydney
    • Northern NSW
    • Southern NSW
    • Western NSW

    MORE

    • Do you have a hearing in the Tribunal (NCAT)?
    • All factsheets and resources
    • Not in NSW?
  • News and policy

    News

    Through a Renter's Lens: "We make our own homes"
    Incoming Minns’ government needs to implement promised reforms to our renting system urgently
    Through a Renter's Lens – photo competition
    NSW to ban ‘no grounds’ evictions for renters during periodic tenancies
    Renter's privacy and data
    Improving renting laws for people experiencing domestic violence
    More news

    Blog

    Privacy, data and discrimination in renting
    A huge win for NSW renters
    NSW Election Announcement Tracker
    The 2023 NSW election could be a renters' election #RentersElection2023
    Pitter patter towards pet-friendly homes
    Banning rent bidding: what do the new protections do?
    More blog posts

    MORE

    • Papers, submissions, research
    • Rent Tracker Research Project
    • Tenant News newsletter
    • Podcasts
    • Housing News Digest
    • Land Lease Community news
  • About us

    Tenants' Union of New South Wales

    Who we are

    • Acknowledgement of Country
    • Reconciliation Action
    • Our organisation
    • What we do
    • Annual Reports
    • Board and Staff
    • History
    • Contacts

    Our analysis

    • Blog – This Renting Life
    • Papers, submissions, research, and reports
    • Policy priorities
    • News
    • Tenant News email

    Get involved

    • Volunteers and members
    • Campaigns
    • Share your story

    SUPPORT THE TENANTS' UNION

    Make a donation

    Follow us – we're awesome!

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    • YoutubeYoutube
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    • LinkedInLinkedIn
    • E-newsE-news
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Putting NSW Renters on the Map.
Putting NSW Renters on the Map.
Key Topics

Utilities – electricity, water, gas

Icon Factsheets
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  • 6: Repairs and maintenance
  • 7: Locks and security
  • 11: NSW Civil & Administrative Tribunal
  • 20: Smoke alarms
  • 23: Utilities
Sample Letters
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  • 2: Repairs before tenancy
  • 7: Bond dispute
  • 23: Repairs
  • 24: Urgent repairs
  • 28: Unpaid water charges
  • 29: Unpaid council rates
  • 30: Invalid water usage charge - meter
  • 31: Invalid electricity bill
  • 32: Invalid water usage – efficiency
  • 50: Repayment Plan Agreement
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  • Financial assistance for renters
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  • Request advice before a Tribunal hearing
  • Tips: Negotiating with the landlord

RELATED NEWS

  • Cameras
    08/03/2023
    Through a Renter's Lens – photo competition
    Over the last few months we have been delighted to host a statewide competition and exhibition of renters' photography. We were thrilled with the number and quality of entries we received on all the three themes of People, Place and Pets. Beyond technical skill, aesthetic appeal and excellent composition, the renter photographers were able to capture the human side behind the rental crisis currently gripping NSW.
    Read more ➤
  • Tenant Advocates
    05/12/2022
    Standing Strong – Tenant Advocates Conference
    In November 2022 almost 100 Tenant Advocates and guests gathered on Yuin Country for our Annual Conference. The theme of the conference this year was "Standing Strong" – in reference to the work Tenant Advocates do supporting tenants, especially through tough times like the last few years. 
    Read more ➤
  • Annual Report 2021-2022
    21/11/2022
    Tenants' Union Annual Report 2021-22
    The 2021-2022 financial year began with Sydney under a strict four-month lockdown and finished with severe weather, flooding, and a deepening housing crisis. Through these challenging times, the Tenants' Union has maintained our resilience and deep commitment to supporting NSW renters. Whether it's through online resources, advocacy or supporting the advice provided by the network of Tenants Advice and Advocacy Services, the Tenants' Union works with and for renters, for housing justice. While the actions and impact of the Tenants’ Union this year are too many to mention, the Annual Report covers the big highlights...
    Read more ➤
  • Close up of rusty mushroom electricity infrastructure in Residential Land Lease Communities
    01/08/2022
    Embedded networks leaving renters disadvantaged
    If you have never lived in an embedded network then many of you might be asking what this is and what does it have to do with renters? It's no surprise to the Tenants Union of NSW that a lot of people do not know about embedded networks. Often renters don't find out they are living in a home that is part of an embedded network until they move in. In this blog, Eloise runs through some of the key concerns and problems encountered by renters who receive their electricity through an embedded network.
    Read more ➤
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Sydney

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  • Eastern Area
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Regional

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TENANTS' UNION OF NSW

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