Western Sydney Tenants Service (WESTS)

 

CONTACT

Phone

(02) 8833 0933

Hours:

Mon:

9am-1pm, 2pm-5pm

Tue:

9am-1pm, 2pm-5pm

Wed:

9am-1pm, 2pm-5pm

Thu:

9am-1pm, 2pm-5pm

Fri:

9am-1pm, 2pm-5pm

Contact online

 

ABOUT

Western Sydney Tenants Service (WESTS) provides free, confidential advice and advocacy to residential tenants, boarding house residents, land lease community residents, and other renters in Western Sydney.

We provide tenancy advice, advocacy, referrals, community education, face-to-face appointments, assistance in the preparation of evidence, and in some cases representation at the NSW Civil and Administrative Tribunal (NCAT).

You can book an appointment to see our team at our Parramatta or Rooty Hill Office, Monday to Friday. We recommend booking an appointment to make sure we can see you on the day.

WESTS is a program of the Western Sydney Community Legal Centre (WSCLC).

Call us on (02) 8833 0933, or email: tenancy@wsclc.org.au or use our online intake form. We will endeavour to call you within 2-3 business days.

NEWS

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
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Tenancy law has changed in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Goodbye no-grounds! Don't come back!

On 19 May 2025, new tenancy rules came into effect for evictions, renting with pets, and a fee-free way to pay the rent. We celebrated this milestone with an action in Town Hall square with speakers, cake and a giant letter saying "Goodbye No Grounds, Don't Come Back!"
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Pre-Budget Submission 2026-27

The Tenants' Union Pre-Budget Submission for the 2026-2027 budget addresses proposals across the portfolios of Treasury, Fair Trading and Better Regulation, the Attorney-General, and…
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Submission: Capital Gains Tax Discount

The Tenants' Union of NSW welcomed the opportunity to provide a submission to the Federal Government Select Committee on the operation of capital gains tax. We have a long standing interest…
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Anderson’s Win Settles More than One Dispute on Unfair Contract Terms

While new land lease community laws have been in place for over a year prohibiting the use of multiple elements in a fixed method of site fee increase, last year one case challenged the practice…
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The Government’s Energy Legislation Amendment Bill 2025

The Energy Legislation Amendment Bill has many objectives including better preparing the energy market for sustainable energy projects and strengthening existing aspects of the energy market.
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Government Responds to IPART Review of Embedded Networks in NSW

This article focuses on the Government’s response to recommendations made by IPART relating to electricity services from an embedded network.
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Annual Report 2024-2025

As we reflect on the past year, we proud to share the remarkable progress we have made together in advancing housing justice for renters across NSW.
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Who Broke the Australian Dream? SOLD! Documentary Screening and Discussion

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Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
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El Lago Residents fight for their homes

El Lago Waters Tourist Park is well positioned – overlooking Tuggerah Lakes and within a few minutes’ drive of The Entrance. However the park has seen better days. It is in a run-down state with…
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The latest on ‘phase two’ Amendments to the RLLC Act

The statutory review of the Residential Land Lease Communities Act 2013 was tabled in parliament in November of 2021 and so far, only 21 out of the 48 recommendations from the review have passed…
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Cost of electricity from an embedded network – a valid concern

The majority of residents we have spoken with are paying well above the amount needed to cover the operator’s electricity account. If you are receiving electricity from an embedded network you…
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NCAT Snapshot

A data dashboard based on data provided to us by the NSW Civil & Administrative Tribunal (NCAT). You can explore the types of applications being made by landlords and tenants across…
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