Western Sydney Tenants Service (WESTS)

 

CONTACT

Phone

(02) 8833 0933

Hours:

Mon:

9am-1pm, 2pm-5pm

Tue:

9am-1pm, 2pm-5pm

Wed:

9am-1pm, 2pm-5pm

Thu:

9am-1pm, 2pm-5pm

Fri:

9am-1pm, 2pm-5pm

Contact online

 

ABOUT

Western Sydney Tenants Service (WESTS) provides free, confidential advice and advocacy to residential tenants, boarding house residents, land lease community residents, and other renters in Western Sydney.

We provide tenancy advice, advocacy, referrals, community education, face-to-face appointments, assistance in the preparation of evidence, and in some cases representation at the NSW Civil and Administrative Tribunal (NCAT).

You can book an appointment to see our team at our Parramatta or Rooty Hill Office, Monday to Friday. We recommend booking an appointment to make sure we can see you on the day.

WESTS is a program of the Western Sydney Community Legal Centre (WSCLC).

Call us on (02) 8833 0933, or email: tenancy@wsclc.org.au or use our online intake form. We will endeavour to call you within 2-3 business days.

NEWS

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
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Tenancy law has changed in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Goodbye no-grounds! Don't come back!

On 19 May 2025, new tenancy rules came into effect for evictions, renting with pets, and a fee-free way to pay the rent. We celebrated this milestone with an action in Town Hall square with speakers, cake and a giant letter saying "Goodbye No Grounds, Don't Come Back!"
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Land lease communities: Update to the standards for solar installations

In a significant change around solar installations, there is now an increase in capacity for inverter energy systems to 200kVA before the Operator or Owner of a community is required to install…
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Land lease community residents, have your say!

Researchers at UNSW and Swinburne Uni are seeking input from land lease community residents. The Attorney-General is also consulting on the National Plan to End the Abuse and Mistreatment of…
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Amendments to Residential Land Lease Communities Act

The laws governing residential land lease communities changed in 2024, and further changes are expected in 2025.
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Land lease community resident presented with Community Service Award

Land lease community resident Bob Morris was presented with a community service award for his work as an advocate lobbying for legal protections for vulnerable members of the community, most…
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Submission: NSW Homelessness Strategy 2025-2035

The NSW housing system, and in particular the private rental market, has failed to ensure everyone has access to safe, secure, affordable housing. This failure increases both the risk of…
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Submission: Homes for NSW Discussion Paper

We hope to see the Homes for NSW plan set out a shared vision, one that imagines and clearly sets a path towards better outcomes for people seeking social housing and homelessness assistance in…
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Briefing: Tenants Advice and Advocacy Program Funding

A briefing paper examining the funding needs of the Tenants Advice and Advocacy Program in relation to meeting increased community needs.
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Submission: Review of NCAT's role in Tenancy Disputes

The structure of tenancy regulation in NSW is predominantly one of regulated contracts, with the Tribunal the site for resolution of contractual disputes. Necessarily then, the Tribunal needs to…
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Have your say on future of Homes NSW

Have your say about the future of public and community housing in NSW!
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Tenants' Union Pre-Budget Submission 2025-26

The Tenants' Union Pre-Budget Submission for the 2025-2026 budget addresses proposals across the portfolios of Fair Trading and Better Regulation, the Attorney-General, and Housing and…
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Annual Report 2023-2024

Housing continues to dominate political debate at all levels of government. We're proud of the work we've done, but also look towards the work still to be completed. Check out our 2023…
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NCAT Experience Survey

This survey is for renters who have been involved in a case at the NSW Civil and Administrative Tribunal. Your responses will help to inform the Tenants' Union's feedback to the…
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