Western Sydney Tenants Service (WESTS)

 

CONTACT

Phone

(02) 8833 0933

Hours:

Mon:

9am-1pm, 2pm-5pm

Tue:

9am-1pm, 2pm-5pm

Wed:

9am-1pm, 2pm-5pm

Thu:

9am-1pm, 2pm-5pm

Fri:

9am-1pm, 2pm-5pm

Contact online

 

ABOUT

Western Sydney Tenants Service (WESTS) provides free, confidential advice and advocacy to residential tenants, boarding house residents, land lease community residents, and other renters in Western Sydney.

We provide tenancy advice, advocacy, referrals, community education, face-to-face appointments, assistance in the preparation of evidence, and in some cases representation at the NSW Civil and Administrative Tribunal (NCAT).

You can book an appointment to see our team at our Parramatta or Rooty Hill Office, Monday to Friday. We recommend booking an appointment to make sure we can see you on the day.

WESTS is a program of the Western Sydney Community Legal Centre (WSCLC).

Call us on (02) 8833 0933, or email: tenancy@wsclc.org.au or use our online intake form. We will endeavour to call you within 2-3 business days.

NEWS

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
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Tenancy law has changed in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Goodbye no-grounds! Don't come back!

On 19 May 2025, new tenancy rules came into effect for evictions, renting with pets, and a fee-free way to pay the rent. We celebrated this milestone with an action in Town Hall square with speakers, cake and a giant letter saying "Goodbye No Grounds, Don't Come Back!"
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Big news for renters affected by floods in New South Wales

You could be eligible for a new grant if your rental home was made uninhabitable by the severe storms and flooding on the NSW East Coast in May. The Renters Bond and Advanced Rent Grant is a one…
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Outasite – land lease communities magazine

We have just published issue 13 of Outasite – our print publication for land lease communities. Over 6,000 copies were delivered to mailboxes in communities all over NSW.
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There's still time to negotiate fixed-method site-fee increases

If you are a home owner with non-compliant fixed-method site fee increases, you can still act on your rights. But be quick!
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Energy hardship in land lease communities

We have been hearing from residents about cost-of-living pressures related to living in land lease communities. The issues include excessive site fee increases but lately advice is more often…
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Operator responsibilities around emergencies and evacuation procedures

The operator of a land lease community has a responsibility to have emergency evacuation procedures in place. With this responsibility there is also a requirement to reasonably ensure residents…
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Understanding site-fee reductions in land lease communities

Under the Residential Land Lease Communities Act and other related legislation, a land lease community operator has wide ranging responsibilities to ensure communities remain safe, and function…
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Encroachment onto public land by land lease operator

A decision was handed down and published on 30 June 2025 by the NSW Land and Environment Court after the operator of Hacienda Caravan Park Pty Ltd appealed an order issued by Tweed Shire Council.
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Pet hair bill in a land lease community

We were recently informed that a home owner received a bizarre letter of demand from their operator for the cost to remove some dog hair that had strayed over their site boundary.
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Trash talk

This story makes good use of bad rubbish – thanks to the advocacy of a land lease community Residents Association!
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Submission: Anti-Discrimination Act Review

The NSW Law Reform Commission is currently undertaking a review of the Anti-Discrimination Act 1967 NSW. The Tenants' Union participated in a stakeholder consultation meeting and submitted…
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Submission: NSW Mental Health and Wellbeing Strategy

The Mental Health Commission of NSW is leading the development of the Strategy for Mental Health and Wellbeing in NSW. The Tenants' Union contributed to the consultation on this strategy…
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Obituary – Rod Nicoll

The Tenants Union Residential Land Lease Communities team and the Residential Land Lease Communities Forum members are deeply saddened to learn of the recent death of Rod Nicoll.
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