Rent increases

This factsheet was updated on 20 November 2024 to reflect the recent changes to tenancy laws.

As a tenant you have rights under the Residential Tenancies Act 2010 and Residential Tenancies Regulation 2019. This factsheet summarises the law in NSW about how rent may be increased, including how often it may be increased, correct notice, and what to do if the increase is excessive.

From 31 October 2024 the Residential Tenancies Act 2010 changed. The new rules restrict how often rent increases are allowed. There is now a 12 month cap on rent increases. This means that the landlord/agent cannot increase your rent:

within the first 12 months since the start of the tenancy, or
more than once in any 12 month period

The new rules are in effect and apply to all rent increases that come into effect after 31 October 2024, even if you received the notice before this date.

Importantly, these new rules apply to all residential tenancy agreements – including new and existing fixed-term and periodic (ongoing) agreements. The new laws also apply to any new residential tenancy agreement for the same premises (including renewal), as long as the landlord and at least one tenant remains the same.

You are entitled to proper written notice for all rent increases.

If you are a tenant in public or community housing – social housing – see ‘Public and community housing tenants’ below.

Is the rent increase notice valid?

The landlord/agent can only increase the rent if they follow the legal requirements for correct notice below. These requirements apply to all residential tenancy agreements – both fixed-term and periodic (ongoing) – and include a renewal of a fixed-term agreement.

Correct written notice

Correct notice of a rent increase must:

Be in writing
State the increased rent
State the day from which the increased rent applies

Correct notice period

The landlord/agent must give you at least 60 days notice of a rent increase.
If the landlord/agent posts the notice, they must allow an extra 7 working days for delivery.

There is now also a 12 month cap on rent increases (see below). This means that a rent increase is not valid if it is:

within the first 12 months since the start of the tenancy, or
more than once in any 12 month period

How often can rent be increased?

There is now a 12 month cap on rent increases. This means that the landlord/agent cannot increase your rent:

within the first year of the start of the tenancy, or
more than once in any 12 month period

These new rules apply to all residential tenancy agreements – both fixed-term and periodic agreements. The new laws also apply to a renewal of a fixed-term agreement, or any subsequent residential tenancy agreement for the same premises – as long as the landlord and at least one tenant remains the same.

The new rules are in effect and apply to all rent increases that come into effect after 31 October 2024, even if you received the notice before this date.

Additionally, if you have a fixed-term agreement of less than 2 years, your rent can only be raised if it is included as a term of the tenancy agreement. The amount of the rent increase (or method of calculating it) must be specified in the agreement.

You must be given correct written notice of a rent increase (see above) under all residential tenancy agreements.

What if the rent increase notice is incorrect?

If you do not get 60 days notice and/or the notice is not given in writing, you do not have to pay the increased rent.

If the landlord/agent tries to increase the rent within the first 12 months since the start of the tenancy, or more than once in any 12 month period after the first year of the tenancy, you do not have to pay the increased rent.

Continue to pay your current rent. It is a good idea to write to the landlord/agent explaining that the notice is invalid. See Sample letter: Invalid rent increase

If the landlord/agent still wants to increase the rent, they must give you a new notice.

If you pay an invalid rent increase, you can apply to the NSW Civil and Administrative Tribunal (NCAT) for repayment, but you must apply within 12 months of the increase. It’s a good idea to get advice from your local Tenants Advice and Advocacy Service if you want to make an application.

What if the rent increase is excessive?

Under tenancy laws a rent increase may be considered "excessive" if it is above market rent – considering the size, condition, and features of the property. Other factors, such as your income or the increasing rents across NSW, are not taken into account by the law. However you can still appeal to these other factors in negotiations with the landlord/agent if you wish.

If you think a rent increase is excessive, you can:

negotiate with the landlord/agent to lower or withdraw the increase and/or
apply to the NSW Civil and Administrative Tribunal (NCAT) for an order that the new rent is excessive.

Negotiating a smaller rent increase

Ask to meet with the landlord/agent. You can offer to pay a smaller amount of extra rent per week or to pay the increase gradually over 6-12 months. If the landlord/agent seems interested, put a proposal in writing. For more see our Rent Increase Negotiation Kit.

While negotiating, apply to the Tribunal within the 30-day time limit in case you cannot come to an agreement.

Applying to the Tribunal for an excessive rent order

For an excessive rent application, you must apply within 30 days of getting a rent-increase notice. If the Tribunal finds that a rent increase is excessive, it will make an excessive rent order. The order will specify:

the amount that the rent must not exceed
the day from which this maximum rent applies – for a period of up to 12 months

When deciding if a rent increase is excessive, the Tribunal will consider:

rents for similar premises in the same or a similar area (‘general market level of rents’)
the landlord’s outgoings under the tenancy agreement
any fittings, appliances or other goods, services or facilities provided with the premises
the state of repair of the premises
the accommodation and amenities provided in the premises
when the last increase was
any work you have done to the premises
any other matter it considers relevant

The Tribunal will not consider your income or whether you can afford the increase.

Preparing an excessive rent case at the Tribunal

Gather evidence to present at the Tribunal hearing:

Check out your area and dwelling type on our Rent Tracker Postcode Tool or generate a personalised letter and data summary using our Rent Increase Negotiation Kit.
Look at similar properties in your area (at least 3), take photos, and gather evidence of the rent for the properties (through real estate agent listings or statutory declarations from current tenants – advertised listings may not be enough).
Refer to the latest Rent and Sales Report on the DCJ Housing website, which has the average rents in every local government area in NSW.
Make a list of repairs done by the landlord (if any).
Make a list of all rent increases since you lived at the premises.
Gather receipts for any work you have had done to the premises with the landlord’s consent.
Take photos showing the condition of the premises.
Find out if council and water rates have increased in recent years – get this in writing if possible (in case the landlord claims increased charges as a reason for the rent increase).

See Factsheet 11: NSW Civil and Administrative Tribunal and contact your local Tenants’ Advice and Advocacy Service for advice.

What happens to the bond if the rent is increased?

Public and community housing tenants

If you live in social housing – public housing, community housing, or an Aboriginal Housing Office tenancy – you will likely have a rent rebate as well. The usual rules described above apply, plus your rebate can change. When the rebate is reduced, the rent you pay will increase.

You can apply to your landlord for review of a rebate change decision, and then appeal to the Housing Appeals Committee. The NSW Civil and Administrative Tribunal (NCAT) cannot review a rebate change decision.

If your rebate is cancelled, you can apply for review and appeal plus apply to the Tribunal for an excessive rent order (see above).

Contact your local Tenants’ Advice and Advocacy Service for advice.

Oral tenancy agreements, sub-tenants, boarders and lodgers

A tenancy without a written agreement cannot have a rent increase during the first 6 months. Also, no grounds termination cannot be used during that first 6 months.

Renting rules are different for boarders, lodgers, and sub-tenants without a tenancy agreement. For more information contact your local Tenants’ Advice and Advocacy Service. See also Factsheet 14: Boarders and lodgers, and Factsheet 15: Share housing.