Request to amend tenancy database listing

You can use this letter when you find out that you have been listed on a tenancy database by a former agent or landlord. 

Copy and paste the template letter below or download a copy from the link above. Remember to substitute your details for the details contained in [square brackets].

[Your name and address]


[Landlord’s or agent’s name and address]

Dear …

Re: Listing on database

On [date] I discovered I have been listed on the tenancy database, [database name], by your agency.

I had not been notified of this listing. I draw your attention to section 213 of the Residential Tenancies Act 2010 which requires that before a landlord or agent can list information about a tenant, they must:

-    give the tenant a copy of the information they want to list on the database (or otherwise take steps to disclose it to the tenant)

-    give the tenant at least 14 days to review the information and respond

-    consider any response by the tenant.

I note that failure to follow these steps can result in a fine of up to $2,200.

I assert that the information in this listing is [inaccurate and/or incomplete and/or ambiguous and/or out-of-date]. [The amount of money owing is inaccurate. I have paid all money ordered by the NSW Civil and Administrative Tribunal at the hearing on [date] which [name] from your office attended.

I note section 214 of the Residential Tenancies Act 2010 requires that you inform the database operator of these issues within 7 days of receipt of this letter and ask them to rectify the problems with the listing.

I further note that section 217 of the Act states that a person may apply to the Tribunal for an order to remove or amend the listing.

I request that you remove the listing from the database and we can resolve this issue without need for legal action.

Yours sincerely

[T Tenant]