Western Sydney Tenants Service (WESTS)

 

CONTACT

Phone

(02) 8833 0933

Hours:

Mon:

9am-1pm, 2pm-5pm

Tue:

9am-1pm, 2pm-5pm

Wed:

9am-1pm, 2pm-5pm

Thu:

9am-1pm, 2pm-5pm

Fri:

9am-1pm, 2pm-5pm

Contact online

 

ABOUT

Western Sydney Tenants Service (WESTS) provides free, confidential advice and advocacy to residential tenants, boarding house residents, land lease community residents, and other renters in Western Sydney.

We provide tenancy advice, advocacy, referrals, community education, face-to-face appointments, assistance in the preparation of evidence, and in some cases representation at the NSW Civil and Administrative Tribunal (NCAT).

You can book an appointment to see our team at our Parramatta or Rooty Hill Office, Monday to Friday. We recommend booking an appointment to make sure we can see you on the day.

WESTS is a program of the Western Sydney Community Legal Centre (WSCLC).

Call us on (02) 8833 0933, or email: tenancy@wsclc.org.au or use our online intake form. We will endeavour to call you within 2-3 business days.

NEWS

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
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Tenancy law has changed in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Goodbye no-grounds! Don't come back!

On 19 May 2025, new tenancy rules came into effect for evictions, renting with pets, and a fee-free way to pay the rent. We celebrated this milestone with an action in Town Hall square with speakers, cake and a giant letter saying "Goodbye No Grounds, Don't Come Back!"
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NSW Labor's “FAIR GO FOR RENTERS” a Strong Step Towards Making Renting Fair

A coalition of 90 tenants, community organisations, unions and faith based groups called “Make Renting Fair” has welcomed NSW Labor’s new renters’ rights policy.
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Meet Jamie Love, Coordinator of WATAAS

This interview introduces Jamie Love, who recently started as Coordinator of the Western Aboriginal Tenants' Advice and Advocacy Service (WATAAS). In the interview, Jamie talks about the…
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Redeveloping Waterloo housing

Inner Sydney Voice have produced a special edition all about Waterloo and public housing renewal. It's really excellent - check it out.
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Tenants' Union Reconciliation Action Plan launched

The Tenants' Union of NSW was proud to launch our Reconciliation Action Plan on 13th September 2017 – the 10th anniversary of the UN Declaration on the Rights of Indigenous Peoples.…
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Illawarra and South Coast Tenants Service says: Make Renting Fair

Illawarra and South Coast Tenants Services team leader Warren Wheeler has featured in the Illawarra Mercury, calling for legislative changes to stop unfair evictions. "A landlord will give…
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Make Renting Fair – community support growing

Make Renting Fair is a new community campaign to end unfair evictions. Bringing together a strong coalition of local community organisations, unions, and faith based organisations, the Tenants…
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Submission: Inquiry into land release and housing supply in NSW

The Tenants' Union has been invited to make a contribution to the Committee’s inquiry into land release and housing supply. Unfortunately we are not in a position to make a detailed…
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Residents' committees

Residents’ committees are a common feature of residential land lease communities and they have an important role. They can be a voice for residents, a source of information and support and the…
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How site fees are increased

It feels like every time we write an article about site fee increases in land lease communities we refer back to the review of the legislation and the fact that this was the biggest issue raised…
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The benefits of assignment

In the last two issues of Outasite we have written articles about the assignment of site agreements. We have talked about the value of the right to assign, the campaign to keep that right and…
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Ron McLachlan: Resident Advocate

Ron McLachlan is a former park resident and long time advocate for residents’ rights. He is a member of the Residential Parks Forum and Port Stephens Park Residents Association. We asked Ron to…
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Community rules clarified

The Residential (Land Lease) Communities Act 2013 (the Act) brought many changes to land lease communities (residential parks) and one of the biggest was in the area of community rules. How…
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