Western Sydney Tenants Service (WESTS)

 

CONTACT

Phone

(02) 8833 0933

Hours:

Mon:

9am-1pm, 2pm-5pm

Tue:

9am-1pm, 2pm-5pm

Wed:

9am-1pm, 2pm-5pm

Thu:

9am-1pm, 2pm-5pm

Fri:

9am-1pm, 2pm-5pm

Contact online

 

ABOUT

Western Sydney Tenants Service (WESTS) provides free, confidential advice and advocacy to residential tenants, boarding house residents, land lease community residents, and other renters in Western Sydney.

We provide tenancy advice, advocacy, referrals, community education, face-to-face appointments, assistance in the preparation of evidence, and in some cases representation at the NSW Civil and Administrative Tribunal (NCAT).

You can book an appointment to see our team at our Parramatta or Rooty Hill Office, Monday to Friday. We recommend booking an appointment to make sure we can see you on the day.

WESTS is a program of the Western Sydney Community Legal Centre (WSCLC).

Call us on (02) 8833 0933, or email: tenancy@wsclc.org.au or use our online intake form. We will endeavour to call you within 2-3 business days.

NEWS

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
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Tenancy law has changed in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Goodbye no-grounds! Don't come back!

On 19 May 2025, new tenancy rules came into effect for evictions, renting with pets, and a fee-free way to pay the rent. We celebrated this milestone with an action in Town Hall square with speakers, cake and a giant letter saying "Goodbye No Grounds, Don't Come Back!"
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Submission: Protections for Residents of Long Term Supported Group Accommodation in NSW

The Tenants' Union is pleased to respond to the NSW Government’s Issues Paper on Protections for Residents of Long Term Supported Group Accommodation in NSW. By raising a number of…
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TUNSW Report on 5 years of the Boarding Houses Act 2012

The Tenants' Union today released its report marking five years of the Boarding Houses Act 2012, the first legislation to give rights to boarding house residents in New South Wales. The…
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Joint letter: Inner Sydney Allocations

Representing concerned housing, homelessness, tenant, legal and community organisations this letter was written to the Minister for Family and Community Services regarding the Inner Sydney Local…
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Report: Five years of the Boarding Houses Act 2012

The New South Wales Boarding Houses Act 2012 has now been in operation for five years. To assist in the review of the Boarding Houses Act 2012 this report assesses the Act on its own merits. For…
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Community languages poster

The Tenants' Union of NSW produces a series of factsheets in community languages which provide a practical, up-to-date, short introduction to tenants’ rights in NSW. Factsheets are…
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Farewell Ned (see you soon)

The Tenants' Union and friends farewell its Senior Policy Officer, Ned Cutcher, after 9 years working with the Tenants' Union and 16 years in the tenancy rights sector. During his time…
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Is your apartment fire safe?

If you own, live in or manage an apartment, we encourage you to make sure your building is fire safe. Material that covers external walls, also known as cladding, can increase the intensity and…
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#MakeRentingFair campaign intro and update

Now is a great time to get involved with the Make Renting Fair campaign. Jemima and Leo from the Tenants' Union provide a quick introduction and an update on where the campaign is up to,…
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Window safety rules changed for strata blocks

The government has changed legal requirements for strata apartments to prevent children falling from windows. By the 13th of March 2018 all strata buildings are required to have window safety…
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The gap in NCAT’s jurisdiction and what it means for tenancy

It was recently found that the NSW Civil and Administrative Tribunal does not have jurisdiction for matters where the parties are resident in different states of Australia. This is due to a NSW…
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Stand your ground

When it comes to agreements, promises and contracts the advice is always the same – get it in writing. Why? Because if a dispute arises the terms, or even the existence, of a verbal agreement…
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Tenancy rights for residents of group homes: consultation forums

The NSW Department of Family and Community Services, Ageing, Disability & Home Care is transferring the management of group homes to the non-government sector. As a result of this change,…
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