Western Sydney Tenants Service (WESTS)

 

CONTACT

Phone

(02) 8833 0933

Hours:

Mon:

9am-1pm, 2pm-5pm

Tue:

9am-1pm, 2pm-5pm

Wed:

9am-1pm, 2pm-5pm

Thu:

9am-1pm, 2pm-5pm

Fri:

9am-1pm, 2pm-5pm

Contact online

 

ABOUT

Western Sydney Tenants Service (WESTS) provides free, confidential advice and advocacy to residential tenants, boarding house residents, land lease community residents, and other renters in Western Sydney.

We provide tenancy advice, advocacy, referrals, community education, face-to-face appointments, assistance in the preparation of evidence, and in some cases representation at the NSW Civil and Administrative Tribunal (NCAT).

You can book an appointment to see our team at our Parramatta or Rooty Hill Office, Monday to Friday. We recommend booking an appointment to make sure we can see you on the day.

WESTS is a program of the Western Sydney Community Legal Centre (WSCLC).

Call us on (02) 8833 0933, or email: tenancy@wsclc.org.au or use our online intake form. We will endeavour to call you within 2-3 business days.

NEWS

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
Read more

Tenancy law has changed in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, will end no-grounds evictions and make it easier to have pets in your home. Find out more...
Read more

Goodbye no-grounds! Don't come back!

On 19 May 2025, new tenancy rules came into effect for evictions, renting with pets, and a fee-free way to pay the rent. We celebrated this milestone with an action in Town Hall square with speakers, cake and a giant letter saying "Goodbye No Grounds, Don't Come Back!"
Read more

Site maintenance: Who's responsible?

We never thought we would have to explore the question of responsibility for site maintenance because the answer seems so obvious – the operator owns the land so they have to maintain it. But…
Read more

Tales from the Tribunal

The NSW Civil and Administrative Tribunal (NCAT) hears disputes between land lease community operators and residents. Decisions that NCAT makes about disputes are not binding on other NCAT…
Read more

What is the Residential Parks Forum?

The Residential Parks Forum brings together advocates and lawyers from across NSW to share information and advocate for improvements to the rights of land lease community residents.
Read more

Tara Steers: Tenant Advocate in South West NSW

Tara Steers is a Tenant Advocate in Albury. Up until the commencement of the Act in 2015 Tara had limited experience with land lease community residents but after accompanying the Tenants’ Union…
Read more

Hastings Point Holiday Park: Closure

Hastings Point Holiday Park was once a thriving residential park nestled between the Tweed Coast Road and Cudgera Creek. That changed in 2006 when the park owner discussed gradual closure and…
Read more

Community legal centres support marriage equality

The National Association of Community Legal Centres (NACLC), the peak body for Community Legal Centres across Australia, today reiterated its support for marriage equality.
Read more

Energy and climate – Tenant News special edition

Energy bills. Most of us don’t look forward to getting them. They're often difficult to understand, but the worst part is looking to the spot in the bill where the dollars owed sit in heavy…
Read more

Unfairly evicted for challenging electricity misuse & excessive rent

“We stood up to the landlord. That’s the real reason we were evicted.” Jeremy tells how he received a 'no-grounds' eviction after he challenged the landlord over excessive rent and a…
Read more

Solar power and tenants

Grant Arbuthnot, Tenants' Union Principal Legal Officer, discusses three decisions by the NSW Civil and Administrative Tribunal (NCAT). Each of these three decisions has implications for…
Read more

Community Power Revolution

Erland Howden, tenant and member of Blue Mountains Renewable Energy Co-op, talks about ways tenants can be involved in community-owned solar. "Being a tenant can make it harder to be part…
Read more

Bill Busters – campaigning for systemic change

Simple, energy saving technologies are not only good for renters, they are good for the whole country and planet because they reduce the energy demand which is driving up domestic energy prices…
Read more

Power Savers making gains

Sixty households in Coonamble have signed up to a community program to cut their electricity bills. The Coonamble Power Savers Program is an energy efficiency program in operation since July…
Read more