Western Sydney Tenants Service (WESTS)

 

CONTACT

Phone

(02) 8833 0933

Hours:

Mon:

9am-1pm, 2pm-5pm

Tue:

9am-1pm, 2pm-5pm

Wed:

9am-1pm, 2pm-5pm

Thu:

9am-1pm, 2pm-5pm

Fri:

9am-1pm, 2pm-5pm

Contact online

 

ABOUT

Western Sydney Tenants Service (WESTS) provides free, confidential advice and advocacy to residential tenants, boarding house residents, land lease community residents, and other renters in Western Sydney.

We provide tenancy advice, advocacy, referrals, community education, face-to-face appointments, assistance in the preparation of evidence, and in some cases representation at the NSW Civil and Administrative Tribunal (NCAT).

You can book an appointment to see our team at our Parramatta or Rooty Hill Office, Monday to Friday. We recommend booking an appointment to make sure we can see you on the day.

WESTS is a program of the Western Sydney Community Legal Centre (WSCLC).

Call us on (02) 8833 0933, or email: tenancy@wsclc.org.au or use our online intake form. We will endeavour to call you within 2-3 business days.

NEWS

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
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Tenancy law has changed in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Goodbye no-grounds! Don't come back!

On 19 May 2025, new tenancy rules came into effect for evictions, renting with pets, and a fee-free way to pay the rent. We celebrated this milestone with an action in Town Hall square with speakers, cake and a giant letter saying "Goodbye No Grounds, Don't Come Back!"
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Quick guide: NSW renting laws are under review!

NSW Fair Trading is currently reviewing the Residential Tenancies Act, and has released a discussion paper to gauge community views. Renters say the law should deliver greater stability,…
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Merry Christmas

Paul, Jemima and Julie from the parks team at the Tenants' Union of NSW wish you - our Outasite Lite readers - a very Merry Christmas and Happy New year. We enjoyed sharing residential…
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New laws for park residents

On 1 November 2015 the laws governing the relationship between park owners and park residents changed. In fact, parks are not even called parks any more - the Residential (Land Lease)…
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Submission: Inquiry into elder abuse in NSW

In our submission to the NSW Legislative Council inquiry into elder abuse, the Tenants' Union argues that elder abuse is more than an action between two people with unequal power in a…
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What is a special levy?

Under the new Act if home owners want a new facility or an improvement to the community and the operator refuses to fund it, the home owners can vote to pay for it. This is a special levy.
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Understanding the ins and outs of utility charges

In the Residential (Land Lease) Communities Act 2013 electricity, gas, water and sewerage service are dealt with under the generic term ‘utility’.
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New rules for operators

During the review of the Residential Parks Act 1998 one of the key issues raised by residents was the conduct of operators. Many stories were told about interference with the sale of homes,…
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New rules in communities

Community rules (previously called park rules) are about the use, enjoyment, control and management of a community. Unlike the Residential Parks Act 1998, the Residential (Land Lease)…
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Never give up! The campaign to keep assignment

When the draft Residential (Land Lease) Communities Bill was first released in April 2013 one of the big concerns residents and advocates had was that under the new Act residents would lose the…
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It's gold! The value of your site agreement

One of the most concerning changes in the new Residential (Land Lease) Communities Act 2013 is the introduction of ‘voluntary sharing arrangements’. Under the voluntary sharing arrangement…
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A home under the gum trees

Everyone loves a big, beautiful, shady tree in the backyard or by the side of the road … except, of course, when that tree’s overhanging branches threaten to fall during a storm and cause…
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Selling your home

The Residential (Land Lease) Communities Act 2013 (the Act) introduces some new and necessary rights for home owners in the area of home sales. Selling a home on-site without interference should…
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