Western Sydney Tenants Service (WESTS)

 

CONTACT

Phone

(02) 8833 0933

Hours:

Mon:

9am-1pm, 2pm-5pm

Tue:

9am-1pm, 2pm-5pm

Wed:

9am-1pm, 2pm-5pm

Thu:

9am-1pm, 2pm-5pm

Fri:

9am-1pm, 2pm-5pm

Contact online

 

ABOUT

Western Sydney Tenants Service (WESTS) provides free, confidential advice and advocacy to residential tenants, boarding house residents, land lease community residents, and other renters in Western Sydney.

We provide tenancy advice, advocacy, referrals, community education, face-to-face appointments, assistance in the preparation of evidence, and in some cases representation at the NSW Civil and Administrative Tribunal (NCAT).

You can book an appointment to see our team at our Parramatta or Rooty Hill Office, Monday to Friday. We recommend booking an appointment to make sure we can see you on the day.

WESTS is a program of the Western Sydney Community Legal Centre (WSCLC).

Call us on (02) 8833 0933, or email: tenancy@wsclc.org.au or use our online intake form. We will endeavour to call you within 2-3 business days.

NEWS

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
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Tenancy law has changed in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Goodbye no-grounds! Don't come back!

On 19 May 2025, new tenancy rules came into effect for evictions, renting with pets, and a fee-free way to pay the rent. We celebrated this milestone with an action in Town Hall square with speakers, cake and a giant letter saying "Goodbye No Grounds, Don't Come Back!"
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State Budget 2016: extra duties for foreign purchasers

Announcements on new spending and policy are already finding their way out of Macquarie Street. One matter of some interest to tenants - and more than a few landlords, we bet - concerns changes…
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NSW Budget: Social Housing funding

The Government will officially hand down the budget today, but much that will be of interest to us on the Brown Couch has already been revealed.
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Share Housing Survival Guide

Record high rents and a lack of affordable housing mean that each year, more and more people are moving into sharehouses. Now in its fourth edition, The Share Housing Survival Guide is designed…
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Briefing: Tenants' guide to tax reform

Housing affordability is a key issue during the 2016 federal election. The presumed impact of reducing tax concessions for landlords has been a strong feature in media discussions, and in…
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Report: Boarding Houses Education Project Evaluation

This report completes and evaluates the two-year Boarding Houses Education Project managed by the Tenants’ Union of NSW. The project commenced in April 2014 with the aim to develop and implement…
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Park resident advocate announced local woman of the year

Residential park resident advocate Christina Steel was recently announced as Port Stephens ‘Local Woman of the Year’ by the Port Stephens MP Kate Washington. Christina is the president of the…
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Recently at NCAT

Since the commencement of the Residential (Land Lease) Communities Act 2013 on 1 November 2015 we have been keeping an eye on decisions coming out of NSW Civil and Administrative Tribunal (NCAT…
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Is age just a number?

Julie Lee, Tenants' Union Residential Parks Officer, reflects on the response she gave when recently delivering an information session to park residents about the new Act, when asked a…
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A win for park residents in court

Two permanent residents of Homestead Holiday Park (Gennacker Pty Ltd) on the Tweed River have finally won a lengthy court battle against their park owner. The park owner had given them a no-…
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Celebrating women advocates

Because 8 March is International Women’s Day we thought that the March issue of Outasite Lite should celebrate some of the amazing women who live in residential parks in NSW. We talked with six…
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Free legal advice for park residents

Following the introduction of the Residential (Land Lease) Communities Act 2013 on 1 November 2015, NSW Fair Trading has provided a small grant to five Tenants Advice and Advocacy Services.…
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On the road

Following the Christmas break we are back on the road visiting parks and providing free information sessions for residents. We have just been out and about with Tenant Advocates in South and…
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