Western Sydney Tenants Service (WESTS)

 

CONTACT

Phone

(02) 8833 0933

Hours:

Mon:

9am-1pm, 2pm-5pm

Tue:

9am-1pm, 2pm-5pm

Wed:

9am-1pm, 2pm-5pm

Thu:

9am-1pm, 2pm-5pm

Fri:

9am-1pm, 2pm-5pm

Contact online

 

ABOUT

Western Sydney Tenants Service (WESTS) provides free, confidential advice and advocacy to residential tenants, boarding house residents, land lease community residents, and other renters in Western Sydney.

We provide tenancy advice, advocacy, referrals, community education, face-to-face appointments, assistance in the preparation of evidence, and in some cases representation at the NSW Civil and Administrative Tribunal (NCAT).

You can book an appointment to see our team at our Parramatta or Rooty Hill Office, Monday to Friday. We recommend booking an appointment to make sure we can see you on the day.

WESTS is a program of the Western Sydney Community Legal Centre (WSCLC).

Call us on (02) 8833 0933, or email: tenancy@wsclc.org.au or use our online intake form. We will endeavour to call you within 2-3 business days.

NEWS

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
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Tenancy law has changed in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Goodbye no-grounds! Don't come back!

On 19 May 2025, new tenancy rules came into effect for evictions, renting with pets, and a fee-free way to pay the rent. We celebrated this milestone with an action in Town Hall square with speakers, cake and a giant letter saying "Goodbye No Grounds, Don't Come Back!"
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Briefing: NSW State Government’s proposed ‘one strike’ evictions and other measures relating to crime and antisocial behaviour in public housing

The NSW State Government intends to introduce a range of measures relating to crime and
antisocial behaviour in social housing, as announced in the lead-up to the 2015 NSW State Election…
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Preliminary comment: Antisocial Behaviour Bill 2015

The Tenants’ Union of NSW holds strong concerns about the Residential Tenancies and Housing Legislation Amendment (Public Housing – Antisocial Behaviour) Bill 2015. The bill, which will make…
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Electricity: changes on the horizon

There are changes afoot to the financial assistance available for NSW park residents who need help paying their energy bills.
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Million Dollar Homes

Manufactured home estates (MHEs) and caravan parks (collectively called residential parks) provide long-term accommodation to around 34,000 people in NSW, according to Fair Trading. Parks have…
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Report: 5 years of the Residential Tenancies Act 2010

The Residential Tenancies Act 2010 is now five years old. It has made a number of positive changes for tenants in New South Wales, but there are a number of important issues that are yet to be…
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Comment on the proposed repeal of the Landlord and Tenant Act 1899

The Tenants’ Union submission regarding the repeal of the Landlord and Tenant Act 1899, set out the following three concerns: the repeal will add to red tape and regulatory burden; the Act has…
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Emergency! Access issues for parks

Access arrangements for residential parks are often an area of discussion and dispute, not only between park owners and residents, but also sometimes between residents. On the one hand is the…
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Submission: One Strike Discussion Paper

The NSW State Coalition Government has announced that it will, if re-elected, introduce a range of measures relating to crime and anti-social behaviour in public housing. The Tenants' Union…
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Submission: Social Housing Discussion Paper 2015

The Tenants' Union welcomes the present discussion of social housing in NSW. We are convinced that the discussion must go further, and consider the social housing sector in the context of…
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Submission: Residential (Land Lease) Communities Regulation 2014

This submission on the draft Residential (Land Lease) Communities Regulation 2014 (NSW) is made on the Tenants' Union's own behalf, and on behalf of the network of Tenants Advice and…
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Reprieve for residents of Hastings Point Holiday Park

Hastings Point Holiday Park has been in the process of closing for some time and a seniors living development is being built in its’ place. During 2012 the remaining approximately 30 residents…
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Annual Report 2013-2014

This year the social housing, tenancy and affordable housing spheres faced a range of challenges. Nevertheless, the Tenants' Union of NSW continued our work for tenants – read about it in…
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