Western Sydney Tenants Service (WESTS)

 

CONTACT

Phone

(02) 8833 0933

Hours:

Mon:

9am-1pm, 2pm-5pm

Tue:

9am-1pm, 2pm-5pm

Wed:

9am-1pm, 2pm-5pm

Thu:

9am-1pm, 2pm-5pm

Fri:

9am-1pm, 2pm-5pm

Contact online

 

ABOUT

Western Sydney Tenants Service (WESTS) provides free, confidential advice and advocacy to residential tenants, boarding house residents, land lease community residents, and other renters in Western Sydney.

We provide tenancy advice, advocacy, referrals, community education, face-to-face appointments, assistance in the preparation of evidence, and in some cases representation at the NSW Civil and Administrative Tribunal (NCAT).

You can book an appointment to see our team at our Parramatta or Rooty Hill Office, Monday to Friday. We recommend booking an appointment to make sure we can see you on the day.

WESTS is a program of the Western Sydney Community Legal Centre (WSCLC).

Call us on (02) 8833 0933, or email: tenancy@wsclc.org.au or use our online intake form. We will endeavour to call you within 2-3 business days.

NEWS

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
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Tenancy law has changed in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Goodbye no-grounds! Don't come back!

On 19 May 2025, new tenancy rules came into effect for evictions, renting with pets, and a fee-free way to pay the rent. We celebrated this milestone with an action in Town Hall square with speakers, cake and a giant letter saying "Goodbye No Grounds, Don't Come Back!"
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Community Housing Transfers - What's It All About?

Want to know more about the transfer of public housing to community housing? Come to this Shelter NSW & Tenants' Union of NSW Forum.
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Big win for Aboriginal family in Northern NSW

Last year an Aboriginal family in Coffs Harbour with seven kids had their lives disrupted by building work. The family was renting a house on a large block in northern NSW. The landlord…
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Living in Residential Parks Workshop

The Northern Rivers Tenants Advice and Advocacy Service (NORTAAS) is running a workshop about the legal rights and responsibility of home owners renting in residential parks.

The…
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Submission: 'Justice for everyday problems: Civil Justice in NSW' consultation paper

In this Tenant's Union submission to the ‘Justice for everyday problems: Civil Justice in NSW’ consultation paper, we focus on ‘everyday’ problems of tenants and how the civil justice…
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CHOICE research reveals renting crisis

Research finds renters facing insecurity, poor quality housing, and discrimination

CHOICE, the National Association of Tenants’ Organisations and National Shelter are calling for…
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You can't do that! Operator Conduct in Land Lease Communities

The Tenants’ Union regularly hears complaints from land lease community residents about the behaviour of operators. During the review of the Residential Parks Act 1998 the behaviour of park…
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Report: Residential (Land Lease) Communities Act 2013

The Residential (Land Lease) Communities Act 2013 (the Act) commenced on 1 November 2015. It has now been in operation for just over a year and it is timely to consider what is working, and what…
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Long fixed-terms submission

Tenants' Union of NSW submission on long fixed term tenancies
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Submission: Long Fixed-Term Residential Tenancy Agreements

Reform to encourage long fixed-term residential tenancy agreements holds limited potential to improve security of tenure and stability for tenants. TUNSW’s concerns about long fixed-term…
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Water Metering Win

Pay only for what you use. MRAG and TU win for social housing residents.
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Property modifications for older tenants

Are you an older tenant who wants to have modifications done to your rental property? This resource tells you your rights.
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Take our Share Housing Survey now!

Take our 5 minute survey for share house residents
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