Western Sydney Tenants Service (WESTS)

 

CONTACT

Phone

(02) 8833 0933

Hours:

Mon:

9am-1pm, 2pm-5pm

Tue:

9am-1pm, 2pm-5pm

Wed:

9am-1pm, 2pm-5pm

Thu:

9am-1pm, 2pm-5pm

Fri:

9am-1pm, 2pm-5pm

Contact online

 

ABOUT

Western Sydney Tenants Service (WESTS) provides free, confidential advice and advocacy to residential tenants, boarding house residents, land lease community residents, and other renters in Western Sydney.

We provide tenancy advice, advocacy, referrals, community education, face-to-face appointments, assistance in the preparation of evidence, and in some cases representation at the NSW Civil and Administrative Tribunal (NCAT).

You can book an appointment to see our team at our Parramatta or Rooty Hill Office, Monday to Friday. We recommend booking an appointment to make sure we can see you on the day.

WESTS is a program of the Western Sydney Community Legal Centre (WSCLC).

Call us on (02) 8833 0933, or email: tenancy@wsclc.org.au or use our online intake form. We will endeavour to call you within 2-3 business days.

NEWS

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
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Tenancy law has changed in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Goodbye no-grounds! Don't come back!

On 19 May 2025, new tenancy rules came into effect for evictions, renting with pets, and a fee-free way to pay the rent. We celebrated this milestone with an action in Town Hall square with speakers, cake and a giant letter saying "Goodbye No Grounds, Don't Come Back!"
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Partnering with Ngalaya First Nations lawyers

The Tenants' Union is proud to announce a new partnership with Ngalaya – the peak body for First Nations lawyers and law students in NSW. We will be collaborating on a number of projects.…
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Working to support People With Disability Australia

The Tenants' Union is pleased to announce a new partnership with People with Disability Australia. We will be supporting PWDA's Disability Housing Advocacy Service, by providing legal…
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A year to review

Yes, it has been four years since the Residential (Land Lease) Communities Act 2013 (RLLC Act) commenced and that means the statutory review is due next year. The Tenants’ Union has already…
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Rental Bond Exit Survey launched

In NSW we know a lot about how tenancies begin – there are lots of statistics and articles on rents at the beginning. But there's very little on how tenancies end. No government body in…
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Annual Report 2018-2019

It's been another year of great results for the Tenants' Union of NSW. Read about our work in our Annual Report for 2018-19.
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Sector welcomes important reforms to tenancy laws to further protect victims-survivors of domestic violence

We welcome the passing today of important legislation to improve the safety of domestic violence victims-survivors renting in NSW. Today’s Bill strengthens reforms which commenced in February…
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Submission: Statutory Review of s154D and s154G of the Residential Tenancies Act 2010

When this legislation was first proposed we cautioned against the introduction of these provisions. We held significant concerns they would weaken NCAT’s ability to act as an independent dispute…
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Embedded networks on ABC's 7.30 Report

Mary Preston is an amazing member of our network of land lease community residents. She works for fairness in her community and gathers frequently with other members of the network to discuss…
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Submission: Kickstarting the productivity conversation

The Tenants' Union of NSW is pleased to make this contribution to the conversation initiated by the NSW Productivity Commission. We are chiefly interested in the experience of people who…
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Solar for All – including us renters

Everyone deserves to be part of the shift to renewable energy but 35% of Australians are 'locked-out', unable to get the benefits of rooftop solar – because we rent (or live in an…
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Submission: Boarding Houses Act 2012 review

The New South Wales Boarding Houses Act 2012 has now been in operation for six years. We consider the introduction of the Boarding Houses Act to have been a significant step, but very much a…
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NEWTAAS 2019 Annual Report

It has once again been an incredibly busy year for the New England and Western Tenants' Advice and Advocacy Service. This year we have had a few changes in staff, as well as significant…
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