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    Smart Rental Bonds - are Portable Bonds finally here?
    Fair go for renters in tax reform
    Koori Renters Kit
    Bond Kit: Guide to protecting your bond
    Community languages
    Research Study Invitation: 'Lodging Houses: a framework for coherent policy and practice'
    More news

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    Could a Human Rights Act transform renters rights in NSW?
    AI & tenancy advice: Helpful tool or hidden risk?
    Renoviction but no renovation?
    Tuesday Nights’ Chats - a month of watching, listening and discussing all things renting and more!
    Homes NSW: From “Worst Landlord to Best”?
    Share Housing: A Case for Certainty and Stronger Protections
    More blog posts

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  • Tenancy info

    • Starting a tenancy
    • Bond
    • Rent payment
    • Rent increases
    • Overdue rent
    • Pets
    • Repairs
    • Utilities – water, energy
    • Eviction
    • How do I end my tenancy?
    • Sale of property
    • Privacy and access
    • Locks and security
    • Domestic violence
    • Disasters – fire, flood
    • Mould
    • The Tribunal (NCAT)
    • Share housing
    • Boarders and lodgers
    • International students
    • Aboriginal renters
    • Social housing
    • Strata
    • Land lease communities

    MORE

    • Rent Tracker Postcode Tool
    • Rent Increase Kit
    • Bond Kit
    • New Renters Kit
    • All factsheets and resources
    • Not in NSW?
  • Get advice

    GET ADVICE FROM YOUR LOCAL SERVICE:

    SYDNEY SERVICES

    • Eastern Area
    • Inner Sydney
    • Inner West
    • Northern Sydney
    • Southern Sydney
    • South West Syd
    • Western Sydney

    REGIONAL SERVICES

    • Blue Mountains
    • Central Coast
    • Hunter
    • Illawarra & South Coast
    • Mid Coast
    • Northern Rivers
    • Northwest NSW
    • Southwest NSW

    ABORIGINAL SERVICES

    • Greater Sydney
    • Northern NSW
    • Southern NSW
    • Western NSW

    MORE

    • Request advice before Tribunal (NCAT) hearing
    • All factsheets and resources
    • Not in NSW?
  • News and policy

    News

    Smart Rental Bonds - are Portable Bonds finally here?
    Fair go for renters in tax reform
    Koori Renters Kit
    Bond Kit: Guide to protecting your bond
    Community languages
    Research Study Invitation: 'Lodging Houses: a framework for coherent policy and practice'
    More news

    Blog

    Could a Human Rights Act transform renters rights in NSW?
    AI & tenancy advice: Helpful tool or hidden risk?
    Renoviction but no renovation?
    Tuesday Nights’ Chats - a month of watching, listening and discussing all things renting and more!
    Homes NSW: From “Worst Landlord to Best”?
    Share Housing: A Case for Certainty and Stronger Protections
    More blog posts

    MORE

    • Reports, submissions, research
    • Rent Tracker Research Project
    • Tenant News newsletter
    • Housing News Digest
    • Land Lease Community news
    • Share your story
  • About us

    Who we are

    • Acknowledgement of Country
    • Reconciliation Action
    • Our organisation
    • What we do
    • Annual Reports
    • Board and Staff
    • History
    • Contacts

    Our analysis

    • Blog – This Renting Life
    • Reports, submissions, research and data
    • Policy priorities
    • News
    • Tenant News email
    • Land lease communities

    Get involved

    • Make Renting Fair
    • Share your story
    • Volunteers and members
    • Outrun the rent in 2026!

    SUPPORT THE TENANTS' UNION

    Make a donation

    Follow us – we're awesome!

    • InstagramInstagram
    • FacebookFacebook
    • LinkedInLinkedIn
    • YoutubeYoutube
    • TikTokTikTok
    • XX
    • E-newsE-news
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Tenancy law has changed

 

Tenancy law has changed
KEY TOPIC

Utilities – water, energy, internet

Does the landlord pay for water? Who pays for energy? What does 'separately metered' mean? Can I get a new internet connection? Start with Factsheet 7: Utilities – water, energy, internet, then explore more resources below. 

 

Icon Factsheets
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  • 5: Rent payment
  • 6: Repairs and maintenance
  • 7: Utilities – water, energy, internet
  • 10: Overdue rent
  • 11: NSW Civil & Administrative Tribunal
  • 20: Smoke alarms
  • 22: Disaster damage
  • 23: Locks and security
Sample Letters
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  • 2: Repairs before tenancy
  • 7: Bond dispute
  • 23: Repairs
  • 24: Urgent repairs
  • 28: Unpaid water charges
  • 29: Unpaid council rates
  • 30: Invalid water usage charge - meter
  • 31: Invalid electricity bill
  • 32: Invalid water usage – efficiency
  • 50: Repayment Plan Agreement
Icon Other resources
Expand to show more Hide
  • Financial assistance for renters
  • Koori Renters Kit
  • New Renters Kit
  • Podcasts
  • Renters have rights – a short summary
  • Request advice before a Tribunal hearing
  • Tenancy law has changed in NSW
  • Tips: Negotiating with the landlord
  • Tips: Renting after a disaster

RELATED NEWS

  • Koori Renters Kit
    Thu, 12/03/2026 - 13:54
    Koori Renters Kit
    Clear, practical, and culturally-informed info about renting laws in NSW, so mob know their rights, responsibilities, and options.
    Read more ➤
  • Group photo of the South West Listening
    Mon, 01/12/2025 - 10:22
    Tuesday Nights’ Chats - a month of watching, listening and discussing all things renting and more!
    Renters’ rights advocates, renters and the Tenants’ Union staff have kept busy over four weeks with a line-up of events taking place across Sydney over consecutive Tuesday nights, and that’s not the end of the streak.
    Read more ➤
  • 2 Year Progress Report Card on the Better Deal for Renters State by State represented by coloured squares
    Tue, 23/09/2025 - 06:00
    Better Deal for Renters - Two Years On
    A new report card released today by the National Association of Renters’ Organisations and National Shelter shows that, two years after National Cabinet promised a “Better Deal for Renters,” most governments have failed to deliver meaningful reforms.
    Read more ➤
  • Tenants' Union News
    Thu, 11/09/2025 - 14:44
    Big news for renters affected by floods in New South Wales
    You could be eligible for a new grant if your rental home was made uninhabitable by the severe storms and flooding on the NSW East Coast in May. The Renters Bond and Advanced Rent Grant is a one-time payment of $5,500 to help renters who need a new place to live because their old rental home became uninhabitable in this disaster.
    Read more ➤
More news

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