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    Pre-Budget Submission 2026-27
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    Anderson’s Win Settles More than One Dispute on Unfair Contract Terms
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  • Tenancy info

    • Starting a tenancy
    • Rent
    • Bond
    • Pets
    • Utilities – water, energy
    • Repairs, maintenance
    • Mould
    • Eviction
    • How do I end my tenancy?
    • Privacy and access
    • Security and safety
    • Domestic violence
    • Disasters – fire, flood
    • The Tribunal (NCAT)
    • Share houses
    • Boarders and lodgers
    • International students
    • Aboriginal renters
    • Social housing
    • Strata
    • Land lease communities

    MORE

    • Rent Increase Negotiation Kit
    • Rent Tracker Postcode Tool
    • New Renters Kit
    • All factsheets and resources
    • Not in NSW?
  • Get advice

    GET ADVICE FROM YOUR LOCAL SERVICE:

    SYDNEY SERVICES

    • Eastern Area
    • Inner Sydney
    • Inner West
    • Northern Sydney
    • Southern Sydney
    • South West Syd
    • Western Sydney

    REGIONAL SERVICES

    • Blue Mountains
    • Central Coast
    • Hunter
    • Illawarra & South Coast
    • Mid Coast
    • Northern Rivers
    • Northwest NSW
    • Southwest NSW

    ABORIGINAL SERVICES

    • Greater Sydney
    • Northern NSW
    • Southern NSW
    • Western NSW

    MORE

    • Request advice before Tribunal (NCAT) hearing
    • All factsheets and resources
    • Not in NSW?
  • News and policy

    News

    Pre-Budget Submission 2026-27
    Submission: Capital Gains Tax Discount
    Anderson’s Win Settles More than One Dispute on Unfair Contract Terms
    The Government’s Energy Legislation Amendment Bill 2025
    Government Responds to IPART Review of Embedded Networks in NSW
    Annual Report 2024-2025
    More news

    Blog

    Renoviction but no renovation?
    Tuesday Nights’ Chats - a month of watching, listening and discussing all things renting and more!
    Homes NSW: From “Worst Landlord to Best”?
    Share Housing: A Case for Certainty and Stronger Protections
    The Changing Face of Renting: Trends from the End of Tenancy Survey
    What to expect when attending the NSW Civil and Administrative Tribunal (NCAT).
    More blog posts

    MORE

    • Reports, submissions, research
    • Rent Tracker Research Project
    • Tenant News newsletter
    • Housing News Digest
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    • Share your story
  • About us

    Who we are

    • Acknowledgement of Country
    • Reconciliation Action
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    • What we do
    • Annual Reports
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    • Policy priorities
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    Get involved

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    • Share your story
    • Volunteers and members
    • Outrun the rent in 2026!

    SUPPORT THE TENANTS' UNION

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    Follow us – we're awesome!

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Tenancy law has changed on 19 May 2025

 

Tenancy law has changed on 19 May 2025
KEY TOPIC

Utilities – water, energy, internet

Does the landlord pay for water? Who pays for energy? What does 'separately metered' mean? Can I get a new internet connection? Start with Factsheet 7: Utilities – water, energy, internet, then explore more resources below. 

 

Icon Factsheets
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  • 5: Rent payment
  • 6: Repairs and maintenance
  • 7: Utilities – water, energy, internet
  • 10: Overdue rent
  • 11: NSW Civil & Administrative Tribunal
  • 20: Smoke alarms
  • 22: Disaster damage
  • 23: Locks and security
Sample Letters
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  • 2: Repairs before tenancy
  • 7: Bond dispute
  • 23: Repairs
  • 24: Urgent repairs
  • 28: Unpaid water charges
  • 29: Unpaid council rates
  • 30: Invalid water usage charge - meter
  • 31: Invalid electricity bill
  • 32: Invalid water usage – efficiency
  • 50: Repayment Plan Agreement
Icon Other resources
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  • Financial assistance for renters
  • New Renters Kit
  • Podcasts
  • Renters have rights – a short summary
  • Request advice before a Tribunal hearing
  • Tenancy law has changed in NSW
  • Tips: Negotiating with the landlord
  • Tips: Renting after a disaster

RELATED NEWS

  • Group photo of the South West Listening
    Mon, 01/12/2025 - 10:22
    Tuesday Nights’ Chats - a month of watching, listening and discussing all things renting and more!
    Renters’ rights advocates, renters and the Tenants’ Union staff have kept busy over four weeks with a line-up of events taking place across Sydney over consecutive Tuesday nights, and that’s not the end of the streak.
    Read more ➤
  • 2 Year Progress Report Card on the Better Deal for Renters State by State represented by coloured squares
    Tue, 23/09/2025 - 06:00
    Better Deal for Renters - Two Years On
    A new report card released today by the National Association of Renters’ Organisations and National Shelter shows that, two years after National Cabinet promised a “Better Deal for Renters,” most governments have failed to deliver meaningful reforms.
    Read more ➤
  • Tenants' Union News
    Thu, 11/09/2025 - 14:44
    Big news for renters affected by floods in New South Wales
    You could be eligible for a new grant if your rental home was made uninhabitable by the severe storms and flooding on the NSW East Coast in May. The Renters Bond and Advanced Rent Grant is a one-time payment of $5,500 to help renters who need a new place to live because their old rental home became uninhabitable in this disaster.
    Read more ➤
  • Tenancy law has changed – 19 May 2025
    Fri, 13/06/2025 - 11:18
    Tenancy law has changed in NSW
    We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, will end no-grounds evictions and make it easier to have pets in your home. Find out more...
    Read more ➤
More news

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