Western Sydney Tenants Service (WESTS)

 

CONTACT

Phone

(02) 8833 0933

Hours:

Mon:

9am-1pm, 2pm-5pm

Tue:

9am-1pm, 2pm-5pm

Wed:

9am-1pm, 2pm-5pm

Thu:

9am-1pm, 2pm-5pm

Fri:

9am-1pm, 2pm-5pm

Contact online

 

ABOUT

Western Sydney Tenants Service (WESTS) provides free, confidential advice and advocacy to residential tenants, boarding house residents, land lease community residents, and other renters in Western Sydney.

We provide tenancy advice, advocacy, referrals, community education, face-to-face appointments, assistance in the preparation of evidence, and in some cases representation at the NSW Civil and Administrative Tribunal (NCAT).

You can book an appointment to see our team at our Parramatta or Rooty Hill Office, Monday to Friday. We recommend booking an appointment to make sure we can see you on the day.

WESTS is a program of the Western Sydney Community Legal Centre (WSCLC).

Call us on (02) 8833 0933, or email: tenancy@wsclc.org.au or use our online intake form. We will endeavour to call you within 2-3 business days.

NEWS

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
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Tenancy law has changed in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Goodbye no-grounds! Don't come back!

On 19 May 2025, new tenancy rules came into effect for evictions, renting with pets, and a fee-free way to pay the rent. We celebrated this milestone with an action in Town Hall square with speakers, cake and a giant letter saying "Goodbye No Grounds, Don't Come Back!"
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Warrawong NAIDOC Family Fun Day 2025 – Celebrating Strength, Vision & Legacy  

This year’s Warrawong NAIDOC Family Fun Day was an incredible celebration of culture, community, and connection.
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Briefing: Residential Tenancies Amendment (Protection of Personal Information) Bill 2025

The Residential Tenancies Amendment (Protection of Personal Information) Bill 2025 was introduced into NSW Parliament in June 2025. The Bill introduces a range of important reforms in relation…
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Submission: Economic Reform Roundtable – Housing System Reform for Productivity and Resilience

The Tenants’ Union of NSW welcomes the opportunity to contribute to the Economic Reform Roundtable and strongly encourages the government to consider housing system reform, particularly in…
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Help protect against renovictions!

The NSW government has significantly weakened the rules surrounding evictions for renovations/repairs. Take action to demand they bring back and strengthen protections from 'renovictions.…
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Tenancy posters far and wide!

Look out for over 5,000 tenancy posters all across NSW – in local cafes, libraries, and on the streets! Or download and print them to put on a wall near you.
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Joint statement: Reinstate evidence requirements for evictions due to repairs or renovations

On Friday, 20th June, only five weeks after the new rental laws came into effect, ending no-grounds evictions, the NSW government significantly weakened the rules surrounding evictions for…
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Submission: Inner West Council’s Fairer Future Plan

The Tenants' Union contributed to the recent Inner West Council consultation on their Fairer Future Plan.
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New laws to protect renters privacy and improve advertising

The Tenants’ Union of NSW welcomes the NSW Government's announcement of important changes to tenancy law in NSW which will provide better protections for renters personal information and…
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Tenants' Union response to NSW Budget 2025-26

The Tenant’s Union recognises the NSW state budget handed down today by the Treasurer which includes a range of items intended to assist with the housing and justice needs of the community.
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NSW Government undermines tenant protections against eviction

Media release from the Tenants' Union of NSW on the removal of important evidence requirements for renovation evictions.
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Tenancy law has changed in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, will end no-grounds…
Read more

End of Tenancy Survey

The NSW Government Department of Fair Trading's end of tenancy survey is an important data source, shedding light on the dynamics of rental arrangements within the state. This Tenants…
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