New England & Western Tenants Advice & Advocacy Service (NEWTAAS)

 

CONTACT

Phone

1800 836 268 (1800 TENANT)

(02) 6772 4698

Hours:

Mon:

9am - 5pm

Tue:

9am - 5pm

Wed:

9am - 5pm

Thu:

9am - 5pm

Fri:

9am - 5pm

Contact online

 

ABOUT

About us:

NEWTAAS provides information, advice, advocacy and representation in the NSW Civil and Administrative Tribunal to people who rent their homes in the New England, North West, Western and Far West areas of NSW. We provide advocacy and representation to people who meet our intake criteria and are unable to effectively advocate for themselves.

Armidale, Tamworth and Dubbo offices see tenants at face-to-face appointments by arrangement.

Contact us:

If you are a tenant seeking advice from us, please call on 1800 836 268 or fill in our advice request form. 
If you are from a community service, you can refer a tenant using this form, or request a community education session using this form.

NEWS

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
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Joint statement: Reinstate evidence requirements for evictions due to repairs or renovations

On Friday, 20th June, only five weeks after the new rental laws came into effect, ending no-grounds evictions, the NSW government significantly weakened the rules surrounding evictions for renovations/repairs. The NSW Government must commit to reinstating the evidence requirements for landlords seeking to evict a tenant due to significant repairs or renovations, and restore trust in the tenancy reform process— a joint st from the Tenants' Union and our sector partners.
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Tenancy law has changed in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Vale Christina

On 9 January 2018 Christina Steel passed away after a long illness, which she fought to her last day. She was hoping to see the end of Game of Thrones and she almost made it.
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Perseverance pays off

When Robyn Meyers decided to sell her home, she did not expect to have to make multiple Tribunal applications to do so. Her home was located in a residential community in Byron Bay. Property…
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Sandy Gilbert: Resident advocate

Sandy Gilbert is an advocate for residents of land lease communities in the Tweed area and a member of the Residential Parks Forum. She agreed to share her story with us for this issue of…
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Rules of conduct

Schedule 1 of the Residential (Land Lease) Communities Act 2013 sets out the rules of conduct for operators and section 54 of the Act requires compliance with those rules. Taking action…
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Out now! Outasite issue 4

Outasite issue 4 is hot off the presses and finding its way into mailboxes in land lease communities all over NSW. This issue contains articles including: Electricity usage charges; Site Fee…
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Mould and renting - share your experience!

Tenants often report to us their experiences with mould and other infestations and the difficulties they have getting it resolved. We are collecting stories from tenants for submissions to a…
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Survey for Aboriginal Renters

The Tenants Union of NSW and the Aboriginal Tenancy Services are currently working on an Aboriginal Renting Policy Platform. This document will be used to strengthen the voices of Aboriginal…
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Tenant Advocates speak out against unfair evictions

Following the NSW government’s recent decision not to abolish ‘no grounds’ evictions as part of upcoming rental reforms, Nicole Kennedy (Tenancy Coordinator at Inner Sydney Tenants Advice and…
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Community groups joint statement on public housing bonds

The NSW government introduction of legislation to introduce public housing bonds today lets down this week’s ‘budget with a strong heart’. People who need public housing are among the poorest in…
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Research: Energy efficiency in NSW social housing

Researchers at UNSW Sydney (The University of New South Wales), the University of Wollongong, CSIRO and the NSW Office of Environment and Heritage are seeking volunteer research participants to…
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Half of all apartments in NSW to have no say in short term letting rules

Today’s announcement from the NSW Government in relation to short term holiday lettings is disappointing as it will not effectively protect against the potential impacts of holiday lettings and…
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Briefing: Bond exit survey

As the number of renters in New South Wales continues to grow it is more important than ever that policy decisions made by government are evidence-based. Currently the NSW government,…
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