New England & Western Tenants Advice & Advocacy Service (NEWTAAS)

 

CONTACT

Phone

1800 836 268 (1800 TENANT)

(02) 6772 4698

Hours:

Mon:

9am - 5pm

Tue:

9am - 5pm

Wed:

9am - 5pm

Thu:

9am - 5pm

Fri:

9am - 5pm

Contact online

 

ABOUT

About us:

NEWTAAS provides information, advice, advocacy and representation in the NSW Civil and Administrative Tribunal to people who rent their homes in the New England, North West, Western and Far West areas of NSW. We provide advocacy and representation to people who meet our intake criteria and are unable to effectively advocate for themselves.

Armidale, Tamworth and Dubbo offices see tenants at face-to-face appointments by arrangement.

Contact us:

If you are a tenant seeking advice from us, please call on 1800 836 268 or fill in our advice request form. 
If you are from a community service, you can refer a tenant using this form, or request a community education session using this form.

NEWS

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
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Joint statement: Reinstate evidence requirements for evictions due to repairs or renovations

On Friday, 20th June, only five weeks after the new rental laws came into effect, ending no-grounds evictions, the NSW government significantly weakened the rules surrounding evictions for renovations/repairs. The NSW Government must commit to reinstating the evidence requirements for landlords seeking to evict a tenant due to significant repairs or renovations, and restore trust in the tenancy reform process— a joint st from the Tenants' Union and our sector partners.
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Tenancy law has changed in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Staying Connected – Tenant Advocates Conference

Last week, over 100 Tenant Advocates participated in our first online Tenants Advice and Advocacy Services Conference. We explored a range of topics, including changes to tenancy laws, policy…
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NEWTAAS Annual Report 2020

I always start these reports by saying that it’s been a remarkable year, but 2020 has certainly exceeded all expectations. Like every organisation, New England and Western Tenants Advice and…
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Tenants’ Union of NSW welcomes a 6-month extension on support measures for NSW renters

The Tenants’ Union of NSW welcomes today’s announcement from the NSW Government confirming the extension of moratorium protections for renters through until the end of March. “The pandemic and…
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Upcoming changes to planning laws: TUNSW submission on the proposed Housing Diversity SEPP

Last week the Tenants' Union of NSW provided comment on the Department of Planning's proposal for a new Housing Diversity SEPP (State Environmental Planning Policy). The new SEPP will …
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Request advice before a Tribunal hearing

Are you going to the NSW Civil and Administrative Tribunal (NCAT)? Would you like advice from your local Tenants Advice and Advocacy Service? Complete the below webform and your local service…
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Renting during COVID-19? Take the survey

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City Futures Research Centre at UNSW wants to hear about what is has been like renting during the COVID-19 emergency? Have you tried to negotiate a reduced rent? Take the survey and go…
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Report: Supporting Renters Through the Pandemic

In this report we consider NSW renters’ experience in the Private Rental Market during the COVID19 health crisis, and assess the effectiveness of the NSW Eviction Moratorium protections using…
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Report on the situation for NSW renters during COVID-19 demonstrates struggle ongoing, potentially getting worse

Tenants' Union of NSW Report released today demonstrates the struggle many NSW renters continue to face as a result of COVID-19. The report 'Supporting Renters During the Pandemic…
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Outasite magazine issue 6 – out now!

Our annual printed publication for land lease communities has been published and delivered to mailboxes in communities all over NSW. You can also download a pdf here or read the articles online…
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Five year review

At the end of 2020, which has been a very strange year so far, the Residential (Land Lease) Communities Act 2013 (RLLC Act) is due for review. The RLLC Act commenced on 1 November 2015 and the…
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Submission: Explanation of Intended Effect – proposed Housing Diversity SEPP

This Tenants' Union submission provides comment on the Explanation of Intended Effect (EIE) for the proposed new Housing Diversity SEPP.
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Fair market value

This article is not about home sales, although that is what gives rise to the issue, it’s about site fees and site fee increases. Fair market value appears in sections 109 and 111 of the…
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