Inner West Tenants Advice and Advocacy Service (IWTAAS)

 

CONTACT

Phone

(02) 9559 2899

Hours:

Mon:

9:30am-1pm, 2-5pm

Tue:

9:30am-1pm, 2-5pm

Wed:

9:30am-1pm, 2-5pm

Thu:

9:30am-1pm, 2-5pm

Fri:

9:30am-1pm, 2-5pm

Note:

You can also contact us via the webform at mlc.org.au

Contact online

 

ABOUT

Inner West Tenants Advice and Advocacy Service (IWTAAS) gives free telephone advice to tenants on their rights and responsibilities. When you call our Service you may be asked to leave a voicemail identifying your name, suburb, phone number, whether your matter is urgent or not and short description of the issue. We try to return all calls within 24-72 hours. Alternatively, on our website you can submit an online enquiry and we will get in contact. When we call, it will be from a private number.

Our services are available to renters in the local government areas of Ashfield, Burwood, Canada Bay, Marrickville, and Strathfield. Please note that we do not give advice to landlords.

IWTAAS also provides legal education sessions and lobbies for law reform to help tenants. In particular we want greater protection for people who live as boarders or lodgers, who are some of our communities' most vulnerable people.

IWTAAS is a program of Marrickville Legal Centre.

We encourage you to contact us via our webform at mlc.org.au.

NEWS

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
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Joint statement: Reinstate evidence requirements for evictions due to repairs or renovations

On Friday, 20th June, only five weeks after the new rental laws came into effect, ending no-grounds evictions, the NSW government significantly weakened the rules surrounding evictions for renovations/repairs. The NSW Government must commit to reinstating the evidence requirements for landlords seeking to evict a tenant due to significant repairs or renovations, and restore trust in the tenancy reform process— a joint st from the Tenants' Union and our sector partners.
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Tenancy law has changed in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Tenants' Union supports event Homes for People, Not Profits: End the Housing Crisis

The Tenants' Union of NSW expresses its support for the Homes for People, Not Profits: End the Housing Crisis event on 17th June organised by Action for Public Housing and the Anti-Poverty…
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Renting and Housing Advocates: ‘NSW Government is Listening'

Renting and housing advocates say the NSW Government is listening and committed to improving the rental system as the government announces the Rental Commissioner will explore further how best…
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Concerns planned reforms to 'end secret rent bidding' will introduce rent auctions

On Friday the Tenants Union of NSW attended hearings for the NSW Parliamentary Inquiry on the Rental Fairness Bill 2023. Along with sector colleagues we raised concerns that planned reforms to…
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Submission regarding Residential Tenancies Amendment (Rental Fairness) Bill 2023

We appreciate and acknowledge the positive intention expressed through the Bill to provide renters with greater transparency during the application process. However, we hold serious concerns…
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Aboriginal Housing and Housing Activism in NSW

Aboriginal housing activism in New South Wales has a 135 year history. This report from the Tenants’ Union of NSW documents this history from the dispossession of land and housing at the…
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Cost of living in NSW survey 2023

The NSW Council of Social Services (NCOSS) has launched their Cost of Living in NSW 2023 survey. The Cost of Living in NSW project seeks to get a better understanding of the impact of cost-of-…
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Tenants' Union joins May Day rally – workers rights and housing justice go hand in hand

May Day (International Workers’ Day) is an important tradition established in the 1800s. In many countries it is a public holiday and allows workers to rally around issues they are facing. 
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New sample letters

We have published 7 new sample letters for residents of land lease communities, covering some of the most common scenarios faced by residents.
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Tenant advocates to National Cabinet: no time for half-measures on renters’ rights

As housing ministers meet today, national housing and tenancy organisations have called upon the National Cabinet to seize the opportunity to boost renters’ rights in response to rising housing…
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Tenants' Union photo competition winner captures anxiety for pets and renters alike

Dylan Young is the winner of the Pets category in the Through a Renters' Lens photography competition run by the Tenants' Union. We had a chat with Dylan about taking part in the…
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Zoom forum: Opportunities to Make Renting Fair in NSW after the #RentersElection23

Join the Opportunities to Make Renting Fair in NSW after the #RentersElection23 Zoom forum at 6pm on Thursday, 4 May, to celebrate the wins achieved by and for renters over the past few months,…
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Through a Renter's Lens: "We make our own homes"

Rod Smith is the winner of the People category in the Tenants' Union’s recent photography competition. This week he dropped into our offices to pick up his framed winning photograph and we…
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