HNSW: It’s time to fix repairs issues
In late 2011 the Tenants’ Union of NSW, with EATS and the rest of the Tenancy Advice and Advocacy Program (TAAP), identified HNSW repairs practices as a priority for tenancy services across NSW.
Tenants’ experiences have highlighted many deficiencies in the way HNSW deals with repairs, including noncompliance with Consumer, Trader and Tenancy Tribunal orders (CTTT). Something needs to be done to urgently redress the problem.
The HNSW Repairs Campaign aims:
to pressure HNSW to carry out quality repairs in a timely fashion through:
- increased compliance (with CTTT orders)
- adequate funding for repairs
- quality assurance
to provide help to tenants who are having difficulty getting repairs done properly or on time
to increase HNSW tenant awareness of the available processes for remedy
To identify systemic issues that undermine attempts by tenants to get repairs carried out.
TAAP services have developed kits and resources to help tenants take action to get their repairs done. Services are contacting tenant groups about the campaign. If you want to become involved, or have a repairs issue that has not been fixed, contact your local HNSW tenant group, EATS or your local Tenants Advice and Advocacy Service.
A number of resources have been developed for HNSW tenants and community workers to help progress the campaign
Other organisations involved in these activities include
|Other Tenants Advice Services|
|The Tenants Union of NSW|
|The Redfern Legal Centre|
|The Kingsford Legal Centre|