Advice + Information

ON-LINE RESOURCES + INFORMATION

Click on the links below to access information from other tenancy related websites

Fact Sheets As a tenant, you have rights under the Residential Tenancies Act 1987. These factsheets provide an overview of your rights.

Sample Letters Use these to help you assert your rights as a tenant. Includes useful terminology to get you started.

Need Advice Information + rights and responsibilities

The Share Housing Survival Guide This guide gives a very broad outline of tenancy rights and is designed to give some ideas about how to handle various share housing situations.

NSW Tenants Union A comprehensive website with tenancy resources, advice + information, news, policy + reform.

NSW Office of Fair Trading General information for tenants. Download various forms + documents including the Claim for Refund of Bond form.

Consumer, Trader + Tenancy Tribunal (CTTT) Find out more about the Tribunal + download information + application forms

The Eastern Area Tenants Service (EATS) is a free service for private + public tenants, as well as boarders + lodgers living in the local council areas of Woollahra, Waverley and Randwick, NSW, Australia.

If you do not live in these areas, click here to find your local Tenants Advice + Advocacy Service within NSW.

For free advice & information please call us on 02 9386 9147

If you need an interpreter please phone TIS: 131 450 & ask them to call us on 02 9386 9147

ADVICE TIMES Monday 9.00am - 3.00pm, Tuesday 11.00am - 5.00pm, Thursday & Friday 9.00am - 1.00pm

If you need advice outside of these hours, you can contact the Tenants Hotline on 1 800 251 101 or the Office of Fair Trading on 133 220

You can also access information on-line by following the links on the left side of this page.

Our service gives advice primarily over the telephone. If you need tenancy advice please call our advice line.

While most tenancy matters are able to be dealt with over the phone, sometimes we will ask to see you in person in order to assist with your case. Your advice worker will discuss this with you. We can arrange appointments at the EATS office or at one of our outreach services. EATS also provides domestic violence (DV) tenancy assistance at Waverley Local Court one Thursday per month from 9am - 11am.

The information on this website is correct at the time of publishing. This website is primarily intended to be for people who live in, or are affected by, the state laws of New South Wales, Australia. This website is intended to be a guide to the law and practice only. You should seek expert advice and assistance if you are faced with a specific problem. For further advice contact the Eastern Area Tenants Service 9386 9147.

EATS CAN ASSIST WITH
+ Free information and advice for tenants about their rights
+ Advocacy for a tenant in any tenancy dispute with their landlord or real estate agent
+ Preparing cases for the Consumer, Trader & Tenancy Tribunal (CTTT)
+ Community education workshops on tenants rights, especially for tenants from disadvantaged sectors of the community
+ Domestic violence related tenancy matters
EATS DOES NOT
x Provide advice to landlords or real estate agents
x Find or provide accommodation
x Assist with NSW Department of Housing applications, neighbour disputes or transfers
x Provide legal advice for matters other than tenancy
x Provide initial advice through email

EATS has policies that assist tenants to access our service. These include:
+ Making sure we use an appointment room that is wheelchair accessible
+ Using a ground floor meeting room for people who cannot manage the stairs.
+ Using a telephone interpreter service and translating documents for people from culturally & linguistically diverse communities.
+ Making information available in community languages.
+ Making appointments for people who need special assistance with their case.

Please let the advice worker know if you think you need assistance to access our service.